Why We Do What We Do
Unparalleled Communication + Best Overall Experience = True Value
Our Primo team is passionate about windows and doors, and we would love to partner with you on your next project. Our leadership has combined experience of over 50 years in the construction industry. We feel that our job is to provide good and useful information about the products that we offer so you can make educated decisions on the best products for your project. Our communication is unparalleled, and we strive to provide the best overall experience of any retailer in the area.
How is our communication different?
We know your time is valuable, so we provide video summaries for our quotes to help you better understand the approach we took when quoting your project. In these summaries, we discuss the products quoted, any challenges we faced with plan design versus actual product application, and any potential savings we may have identified when reviewing your project. The best part of this approach is you can review your summary at a time convenient for you, you can review it as many times as you would like, and you can pass it on to your clients as a resource to educate them on the products selected for their homes.
What makes our experience better?
Our founder and General Manager, Zac Murtha, was a general contractor in residential construction for nearly two decades. He truly understands the challenges that builders face with the construction process. For this reason, we have enacted policies and procedures that we better serve our clients, from multiple payment options, to a more effective communications process, to great follow-up and service after the sale. We offer an assortment of high-quality products that provide great solutions for just about any need. Our goal is to become a strategic partner to each of the builders we serve, giving you the confidence of knowing that we have your best interest at heart and that your success ensures our success.